Terms of sale
About these Terms of Sale
1.1 These terms of sale ("Terms of Sale") apply when you use our website (available at https://www.gavers.co.uk) (the "Website") to purchase products. By purchasing any goods that we might make available on the Website (the "Products") you confirm that you agree to these Terms of Sale. These Terms of Sale should be read alongside any specific terms and conditions applicable to the Products.
2. Where to find information about us and our Products
2.1 The Website is operated in the United Kingdom by GAVERS. You can find everything you need to know about us and the Products on the Website. If you purchase Products from us we will also confirm the key information to you in writing during the checkout process.
3. Orders are not accepted until they are confirmed by us
Once we have accepted your order, we will send you an email to confirm that we have accepted. Please note that until you receive confirmation we have accepted your order, it is not confirmed.
4. Prices are set at our discretion
We will set, at our sole discretion, the price that may be payable in order to purchase Products. These prices and amounts can be varied by us at any point. Please check the relevant order page prior to completing any checkout process for the price payable for the relevant order.
5. We can reject orders
Sometimes we need to reject orders, which may come before or after we have confirmed them. Some of the reasons that we may need to reject an order include a Product unexpectedly becoming out of stock, because we can’t verify your age (where the product is age-restricted), because you or your delivery address is located outside of our delivery areas, or the price of the relevant Product was misstated by us. When this happens, we let you know as soon as possible and refund any sums you have paid (if any).
6. Payment is taken at the point you complete the checkout process
We will take payment for all orders at the point you complete the checkout process for the relevant order. You will own your ordered goods once we have received payment in full.
7. We pass on increases in VAT
If the rate of VAT changes between your order date and the date we supply the relevant Product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
8. You are responsible for duties and taxes
When ordering Products from us that will be delivered outside of mainland UK you may be subject to import duties and taxes, which are levied once the relevant Products reach the specified destination. Any additional charges for customs clearance must be borne by you and we have no control over these charges. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the products.
9. We're not responsible for delays outside our control
In the unlikely event that our supply and/or sale of a Product is delayed by an event outside our control (for example, natural disasters, inclement weather, fire, war or a pandemic) we will aim to contact you as soon as possible to let you know about the delay. In the event that there is a delay we will do what we can to reduce it. As long as we do this, we won't compensate you for the delay. However, if the delay is likely to be substantial you can contact us via our Customer Service Team (available at info@gavers.co.uk) to discuss potential options as to how we can resolve the delay.
10. Products can vary slightly from their pictures and description
Whilst we do everything to ensure that images of the Products on the Website are accurate, a Product (or, where relevant, its packaging) may slightly differ from how it is displayed on your device.
11. You have a right to change your mind (but it is limited)
11.1 For most Products bought via the Website you have a legal right to change your mind within 14 days of delivery and receive a refund, including standard delivery costs, subject to the conditions below.
11.1.2 You can't change your mind about an order for:
11.2.1 products sealed for health protection or hygiene purposes (including sealed candles or fragranced goods), once these have been unsealed after you receive them;
11.2.2 sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them;
11.2.3 goods that are made to your specifications or are clearly personalised; and
11.2.4 goods which become mixed inseparably with other items after their delivery.
11.3 If you change your mind about a Product you must let us know no later than 14 days after the day we deliver your product. If the goods are split into several deliveries over different days, the period runs from the day after the last delivery.
11.4 To let us know you want to change your mind, contact us via our Customer Service Team (available at info@gavers.co.uk)
12. You have to return the Product at your own cost
You have to return any Products (and any free gifts provided with it) to us within 14 days of telling us you have changed your mind. Returns are at your own cost, unless we stated otherwise at the time of purchase. You should keep proof of postage.
13. Delivery timeframes are estimates
We will, wherever possible, give you an estimate of delivery times. Delays may occur due to factors outside our control. We are not liable for such delays.
14. Refused deliveries
If a delivery is refused and returned to us, return shipping costs will be deducted from your refund.
15. We only refund standard delivery costs
We do not refund premium delivery upgrades.
16. International returns
A processing fee may be deducted from international returns.
17. We reduce your refund if you have used or damaged a Product
If a Product is returned used, damaged, or not in its original condition (including packaging), we may reduce or refuse the refund.
18. When and how we refund you
18.1 If your Product has not been dispatched, we will refund within 14 days of cancellation.
18.2 If your Product has been delivered, we will refund within 14 days of receiving the returned goods (or proof of return).
18.3 Refunds are issued to the original payment method.
19. You have rights if there is something wrong with your Product
Contact info@gavers.co.uk if your Product is faulty. Your statutory rights apply.
20. We can change Products
We may update Products to comply with law or improve quality.
21. We can withdraw any of the Products
We may withdraw Products and refund any payments made.
22. We can end our contract with you
We may terminate your order if payment is not made, required information is not provided, delivery cannot be completed, or terms are breached.
23. Prohibition on commercial resale
Products are sold for personal use only. Unauthorised resale may result in order cancellation.
24. Liability
We are not liable for unforeseeable, avoidable, or business-related losses.
25. Privacy
See our Privacy Policy.
26. Disputes
Contact info@gavers.co.uk first. These terms are governed by English law.
27. General
Standard legal enforceability clauses apply.