Shipping & Fulfilment Policy
Shipping Policy
UK domestic orders ship within 3- 5 working days.
International orders ship within 5–10 working days.
Unless a pre-order ship date is given.
Free shipping is available on orders over £150*.
*Free shipping over £150 applies to items shipped to one address. For orders over £150 with multiple shipping addresses, the first address will be shipped free of charge, with subsequent addresses charged the standard UK or international shipping fee.
All shipping comes with tracking numbers.
It is the customer’s responsibility to pay import taxes.
Regulations for import duties and taxes may vary, and we are unable to control or predict their amount.
If you refuse a shipment from us, you are responsible for the original shipping charges and the courier cost.
Please refer to our Terms of Sale for further information.
Please note that international shipments may take longer to be delivered due to the customs process in your country.
1. Fulfilment Process Policy
Public & Private Sector Compliant
1.1 Purpose
This policy defines how GAVERS manages order fulfilment through Gavers.co.uk to ensure consistent service delivery, traceability, and compliance with public and private sector procurement expectations, including audit readiness, SLA adherence, and supplier accountability.
1.2 Scope
This policy applies to all applicable orders, including:
Corporate gifting contracts
Subscription or bulk procurement orders
Framework or tender-based public sector contracts
Bespoke commercial supply agreements
1.3 Order Processing Workflow
All applicable orders follow a controlled fulfilment lifecycle:
Order Receipt & Validation
Orders are confirmed via secure digital system, email, API, or procurement portal.
Verification may include:
Purchase order (PO) reference, where applicable
Billing details
Delivery schedules
Special instructions
Contract or account requirements, where applicable
Order Allocation
Orders are assigned to the fulfilment queue within 1 working day.
Stock availability is confirmed before processing.
Substitution rules are only applied where contractually permitted.
Picking, Packing & Quality Control
Items are picked using batch tracking where applicable.
A quality control check is completed before dispatch.
Packaging is aligned to brand, product, or client specification where applicable.
Dispatch & Delivery
Courier selection is based on shipping destination, order type, and SLA requirements, including standard, tracked, or premium delivery.
Tracking information is provided automatically to the customer, client, or procurement contact where available.
Proof of dispatch is recorded and retained.
Completion & Confirmation
Delivery confirmation is logged where courier tracking permits.
Exception reporting may be issued for delays, damages, shortages, or failed delivery attempts.
1.4 Service Levels (SLA)
Standard consumer orders ship within 5–10 working days for UK domestic orders, unless a pre-order ship date is given.
International consumer orders ship within 5–15 working days, unless a pre-order ship date is given.
Corporate, bulk, tender, framework, subscription, or public sector orders may be subject to bespoke SLA terms agreed per contract.
Where a bespoke SLA has been agreed in writing, that SLA will apply instead of the standard consumer shipping timeframe.
GAVERS targets 99%+ dispatch accuracy across applicable fulfilment operations.
1.5 Audit & Traceability
Order traceability is maintained for a minimum of 6 years where required for corporate, public sector, tender, framework, or procurement-related contracts.
Batch-level tracking is maintained for dispatched goods where applicable.
Relevant fulfilment documentation may be made available for procurement audits upon request, subject to commercial confidentiality, data protection obligations, and applicable law.
UK Delivery Exclusions
GAVERS aims to deliver orders reliably across the UK. However, certain locations, circumstances, and delivery requirements may be subject to restrictions, additional charges, or longer delivery times.
1. Remote and Offshore Locations
Delivery may be restricted, delayed, or subject to additional charges for:
Scottish Highlands and Islands
Isle of Wight
Isle of Man
Channel Islands (Jersey and Guernsey)
Scottish islands
Remote rural locations
Areas outside standard courier coverage
2. PO Boxes and Non-Standard Addresses
We are unable to deliver to:
PO Box addresses
Unmanned locations without secure receiving arrangements
Addresses where courier access is unavailable
3. Business and Workplace Deliveries
For workplace deliveries, customers must provide:
Full company name
Recipient name
Complete delivery address
Any relevant access instructions
GAVERS cannot accept responsibility for delays caused by incorrect or incomplete delivery information.
4. Restricted Access Locations
Delivery may be affected where access is restricted, including:
Secure sites
Military establishments
Hospitals and healthcare sites with restricted receiving procedures
Schools, universities, and public sector buildings requiring specific delivery processes
5. Failed Delivery Attempts
If delivery cannot be completed due to:
Recipient unavailability
Incorrect address details
Refusal to accept delivery
Failure to collect from a designated location
Additional delivery charges may apply for re-delivery.
6. Adverse Weather and Unforeseen Events
Delivery times may be affected by circumstances outside of GAVERS’ reasonable control, including:
Severe weather
Transport disruption
Courier network issues
Industrial action
Natural events
7. International Deliveries
Unless otherwise agreed, GAVERS currently only provides delivery within the United Kingdom.
8. Large or Bespoke Orders
Bulk, corporate, or customised gifting orders may require:
Extended lead times
Agreed delivery schedules
Alternative delivery arrangements
Customers will be notified where special delivery requirements apply.
9. Recipient Data Accuracy and Delivery Information
For corporate, bulk, and employee gifting orders, GAVERS relies on customer-provided recipient information to complete deliveries accurately and efficiently.
Customers are responsible for ensuring that all recipient details supplied to GAVERS are complete, accurate, and up to date, including (where applicable):
Recipient full name
Delivery address
Postcode
Contact details
Company or department information
Any relevant delivery instructions
GAVERS is not responsible for delays, failed deliveries, returned items, or additional delivery costs arising from incorrect, incomplete, outdated, or inaccurate recipient information provided by the customer.
Where incorrect recipient details result in a failed delivery or return to sender, any additional charges associated with re-delivery, address correction, or replacement items may be payable by the customer.
For large-volume gifting programmes, customers should provide recipient data in the agreed format and within the required timeframe to allow sufficient processing and fulfilment time.
GAVERS will handle recipient information responsibly and in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.