GAVERS Returns, Cancellation & Refund Policy

Returns Policy

We have a 14-day return policy, meaning you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. You’ll also need proof of purchase.

To start a return, email info@gavers.co.uk with your order details. Items returned without approval will not be accepted. You are responsible for return shipping costs.

Gift Set Returns

All items included within a gift box set must be returned together in order for the return to be accepted.

We do not accept returns, refunds, or exchanges for individual items purchased as part of a gift box set.

Gift box sets must be returned complete, unused, and in their original packaging.

Damages and Issues

Inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect.

Non-returnable Items

Sale items and gift cards cannot be returned.

Personalised or bespoke gift items cannot be returned unless faulty.

Custom corporate-branded products cannot be returned unless the error is attributable to GAVERS.

Exchanges

Return your item and place a new order separately.

Refunds

Once your return is received and inspected, we will notify you of approval.

If approved, refunds are issued within 14 days to the original payment method. Shipping costs are non-refundable.

If more than 14 days have passed since approval, contact info@gavers.co.uk.

Cancellation & Returns Flow Policy

2.1 Purpose

This policy ensures fair, transparent, and contract-compliant cancellation and returns handling in line with UK consumer law, B2B procurement expectations, and public sector transparency standards.

2.2 Cancellation Rules

Standard Orders

Cancellation accepted before dispatch only.

Requests must be made in writing by email.

Confirmation issued within 1 working day.

Contracted / Tender Orders

Cancellation is governed by agreed contract terms.

This may include: Minimum spend commitments, Partial cancellation restrictions, Supplier recovery costs for bespoke goods, Subscription Orders

Cancellation is effective at the end of the billing cycle unless otherwise agreed.

No automatic renewal penalties apply unless contractually stated and agreed.

2.3 Returns Policy

Eligible Returns

Damaged goods on arrival

Incorrect items supplied

Faulty products under warranty

Approved standard returns requested within 14 days of receiving the item

Non-Returnable Items, Sale items, Gift cards

Personalised or bespoke gift items, unless faulty

Custom corporate-branded products, unless the error is attributable to GAVERS

Individual items from a gift box set

2.4 Returns Process

Customer raises a return request within 14 days of receiving the item.

Goods are returned to the designated fulfilment centre.

Inspection is completed within 5 working days of receipt.

Outcome issued:

Replacement

Refund

Credit note

2.5 Refund Timelines

Approved refunds are processed within 14 days to the original payment method.

Public sector refunds may be aligned with PO and invoicing cycles where required.

Shipping costs are non-refundable.

Return Shipping Costs

Customers are responsible for the cost of returning items to GAVERS.

Where a return is requested, the customer must arrange and cover the cost of return delivery, including any packaging, postage, courier, or associated return charges.

We recommend using a tracked delivery service and retaining proof of postage, as GAVERS cannot accept responsibility for items lost or damaged while being returned.

Any original delivery charges paid at the time of purchase are non-refundable unless otherwise stated.

For corporate, bulk, or customised gifting orders, return arrangements and associated costs may be subject to the agreed order terms.