Privacy Policy
Last updated: May 2026
This Privacy Policy explains how GAVERS (“GAVERS”, “we”, “us” or “our”) collects, uses, stores and shares personal information when you visit our website, buy from us, contact us, create an account, subscribe to our services, take part in surveys or promotions, engage with us on social media, or otherwise interact with us.
GAVERS is the data controller in respect of your personal information. This means we are responsible for deciding how and why your personal information is used.
This Privacy Policy applies to our website, www.gavers.co.uk, and to other interactions you may have with us.
Please read this Privacy Policy carefully to understand our practices regarding your personal information and how we treat it.
For questions about this Privacy Policy, you can contact us at:
Email: info@gavers.co.uk
1. How and when we collect personal information about you
We collect and process personal information when you: Visit our website, Register for an account on our website, Leave reviews or comments, Fill in forms on our website, Sign up for newsletters, Enter a competition, giveaway or promotion, Purchase products from our website, Contact our customer service team, Request information from us, Participate in customer satisfaction surveys, market research or feedback activities, Communicate with us or any company in our group through social networking websites, third-party apps or similar technologies.
We may also collect information about you from third-party sources, including from your use of other websites we operate and from related third parties such as service providers, partners, sub-contractors and analytics providers.
2. What personal information we collect about you
We may collect and process personal information that you provide directly to us. This may include, Your name, Address, Email address, Telephone number, Business or company details, Demographic information, such as age or other information that may identify you as an individual, Passwords and authentication information, Responses to customer satisfaction surveys or market research, unless provided anonymously, Financial and payment-related information, Credit or debit card information, where processed by our payment providers, Order and purchase information, Marketing preferences, Reviews, comments, messages or other communications you send to us.
We may also collect and store your purchase history, order details, customer account details, service history and communication records.
If you contact us with a complaint, query or request, we may keep a record of the phone number, email address or account used to contact us, the correspondence between us, the nature of your request, and the time taken to respond or resolve the matter. We may also record your level of satisfaction with the service we provided.
3. Information collected automatically
When you visit our website, we may automatically collect information using cookies and similar technologies.
This may include, Information about your device, Operating system, Browser type and version, Network information, IP address, Login information, Pages you visited before coming to our website, Pages you view on our website, URL and clickstream information, meaning your journey to, through and from our website, Length of visits to certain pages, Page interaction information, Clicks, Internal links followed, Scrolling activity, Searches, Timestamps.
We use this information to understand how visitors use our website, improve site performance, protect our website, improve the user experience and ensure that content is presented effectively for you and your device.
4. Cookies and similar technologies
Our website uses cookies and similar technologies. Cookies are small files or pieces of text that are downloaded to your device when you visit a website.
We may use the following types of cookies:
Strictly necessary cookies
These cookies are required for our website to work properly and securely. They may support functions such as page navigation, secure areas, checkout, account login, fraud prevention and basic website operation.
Analytics and performance cookies
These cookies help us understand website traffic, visitor behaviour, page performance and how visitors interact with our website. Where required, we only use these cookies with your consent.
Functionality cookies
These cookies help remember choices you make, such as preferences, form details, settings or account information.
Marketing cookies
Where used, these cookies may help us measure marketing activity, tailor advertising or show content that may be more relevant to you. Where required, we only use these cookies with your consent.
You can manage cookies through our cookie banner, cookie settings tool or browser settings. More information about the individual cookies we use and the purposes for which we use them may be set out in our Cookie Policy.
5. When you buy something from us
When you buy something from GAVERS, we collect personal information necessary to process and fulfil your order.
This may include: Name, Email address, Phone number, Billing address, Shipping address, Details of the products purchased, Order history, Payment status, Delivery information, Product preferences or details relevant to your purchase.
We use this information to process your order, take payment, issue confirmations and receipts, deliver products, handle returns or queries, provide customer support, comply with legal obligations and maintain business records.
We may share relevant information with payment processors, delivery providers, fulfilment partners, ecommerce platforms, tax calculation providers, fraud prevention providers and professional advisers where necessary.
Payment information is usually processed by our payment provider and is not stored directly by us, except where limited payment-related information is needed for accounting, refunds, fraud prevention, chargebacks or legal compliance.
6. Checkout and address completion
As you go through checkout, our website may use an address lookup or autocomplete service, such as Google Places API or another provider, to suggest shipping or billing addresses as you type.
This helps improve the checkout experience and reduce delivery errors.
The provider may receive the information you type into the address field and related technical information needed to return suggestions.
7. Customer accounts
If you create a customer account on our website, we collect personal information to provide account functionality and improve your checkout and customer service experience.
This may include: Name, Email address, Billing and shipping addresses, Phone number, Order history, Account login details, Preferences and saved information.
We use this information to help you manage your account, view orders, complete purchases more easily and receive customer support.
You are responsible for keeping your account login details confidential.
8. Forms, enquiries and communications
When you submit information through a website form, email, phone, social media message or other communication channel, we collect the information you provide so we can respond to your enquiry, manage our relationship with you, provide quotes, discuss services, process requests and keep appropriate records.
This may include: Name, Email address, Phone number, Business details, Project or enquiry information, Any documents, messages or attachments you send to us.
We may use secure systems, website platforms, hosting providers, CRM tools, workflow tools, email platforms or automation services to store and manage enquiries.
9. Services, contracts and business relationships
When you contact us or agree to receive services from us, we collect information necessary to discuss, negotiate, draft and perform the relevant contract or service arrangement.
This may include: Name, Business name, Job title, Email address, Phone number, Business address, Project scope, Service requirements, Contract details, Billing and payment information, Communications relating to the service.
We use this information to provide services, manage projects, communicate with you, issue invoices, maintain records, resolve disputes and meet legal or regulatory obligations.
10. Memberships, subscriptions and gated services
If GAVERS offers memberships, subscriptions, gated content or member-only services, we may collect personal information to create and manage your access.
This may include: Name, Email address, Phone number, Billing details ,Subscription details, Account login details, Payment status, Membership preferences.
We use this information to administer your membership, provide access, process payments, send service messages and manage renewals or cancellations.
11. Invoices and payments
We may use invoicing and payment platforms to collect payments and manage billing.
Where we issue invoices, we may collect: Name, Business name, Email address, Billing address, Invoice details, Payment history, Transaction references.
We may share relevant information with payment processors, accounting platforms, banking providers and professional advisers.
12. Abandoned carts
Where our website includes ecommerce functionality, you may receive an automated abandoned-cart email if: You enter your email address at checkout or are logged into your customer account; You add an available product to your basket; and You leave the website without completing your purchase.
You can unsubscribe from abandoned-cart messages using the link in the email, where applicable.
13. Marketing communications
We may send you marketing emails where you have consented to receive them or where we are otherwise permitted to do so under applicable law.
Marketing messages may include updates, offers, events, product information, service information, news or other content we think may be relevant to you.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.
If you withdraw your consent or unsubscribe from marketing, we may retain a record of your email address to ensure we do not contact you again for marketing purposes.
We may use email marketing platforms or service providers to send marketing communications on our behalf and help us manage mailing lists and preferences.
14. Service and transactional emails
We may email you with important messages about your order, account, booking, contract or service relationship.
For example, we may email you to tell you that: You have created an account, Your password has been reset or updated, You have placed an order, Your payment has been received, Your order has shipped, Your subscription has changed, There is an important service update.
You may not be able to unsubscribe from essential service or transactional emails because they are necessary for us to provide our services, manage your account, fulfil your order or comply with legal obligations.
15. Comments, reviews, likes and social features
If our website includes commenting, reviews, likes, sharing or similar interactive features, we may collect information when you use those features.
This may include: Name or display name, Email address, Website URL, where provided, Comment or review content, Information about your browser, network and device, The page or content you interacted with, Your IP address.
Where you post public content, such as comments or reviews, that content may be visible to other users.
If our website includes share buttons linking to third-party services, those services may receive information about your interaction, browser, device, the page shared and your IP address.
16. Fonts, embedded content and third-party tools
Our website may use third-party tools, embedded content, maps, videos, fonts, payment services, delivery services, social media features or integrations.
These third-party services may include, but are not limited to: Google Facebook Instagram PayPal Royal Mail.
gavers.co.uk may share information about visitors with those third-party services where they are used on our website, including information such as IP address, browser and device details, pages viewed, and interactions with embedded content or integrations.
These third parties may receive information such as: Your IP address; Browser, network and device information, Information about this website and the page you are viewing, Interaction information, Details of embedded content viewed or used, Payment, order or delivery information where required to process purchases, payments or deliveries.
Third-party providers process your information in accordance with their own privacy policies.
17. Purposes for processing your personal information
We may process your personal information for the following purposes: To provide you with information you have requested, To send marketing and advertising materials, To process orders you have made, To send you products you have purchased, To authenticate your access to our website, To manage customer accounts, To provide customer support, To respond to complaints, queries and requests, For system administration and internal operations, For troubleshooting, data analysis, testing, research, statistical and survey purposes, To distinguish you from other users, To remember your login details or preferences, To monitor use of our website and improve the user experience, To ensure content is presented effectively for you and your device, To tailor marketing or advertising so it is more relevant to you, To notify you of changes to our products, services or policies, To conduct marketing analysis and assess trends, To evaluate the effectiveness of advertising and marketing campaigns, To understand or predict preferences, interests, location or other customer characteristics, To create audiences for personalised advertising, To facilitate competitions, giveaways and promotions, For security and fraud prevention, To ensure our website is safe and secure, To comply with applicable laws and regulations.
18. Legal basis for processing your personal information
We will only process your personal information where we have a legal basis to do so. The legal basis will depend on the purposes for which we collect and use your personal information.
In most cases, the legal basis will be one of the following:
Consent
For example, where you have consented to receive certain marketing from us or consented to certain cookies. You can withdraw your consent at any time, including by clicking the unsubscribe link in marketing emails or changing cookie preferences where available.
Our legitimate business interests
For example, where it is necessary for us to understand our customers, promote our services, operate our business effectively, improve our website, prevent fraud, secure our systems and maintain customer relationships, provided this is done in a way that does not unduly affect your privacy and other rights.
Performance of a contract with you
For example, where you have purchased a product from us and we need to use your contact details, payment information and delivery information to process your order and send the product to you.
Compliance with law
For example, where we are subject to legal, tax, accounting, regulatory or reporting obligations and need to use your personal information to comply with those obligations.
19. Where we store your personal information
The personal information we collect may be transferred to, and stored at, a destination outside the United Kingdom or the European Economic Area.
Whenever we transfer your information internationally, we will take reasonable steps to ensure appropriate safeguards are in place to protect your personal information and ensure it is treated securely and in accordance with this Privacy Policy and applicable data protection law.
These safeguards may include adequacy regulations, contractual protections or other lawful transfer mechanisms.
20. How long we keep your personal information
We retain personal information only for as long as necessary for the purpose for which it was collected.
Retention periods depend on the type of information and why we collected it. For example, we may keep, Order and transaction records for accounting and tax purposes, Contract and service records for the duration of the relationship and a reasonable period afterwards, Enquiry information for as long as needed to respond and manage follow-up, Marketing data until you unsubscribe or withdraw consent, A suppression record where you have opted out of marketing, Website analytics data for a limited period determined by our analytics settings, Legal, complaints or dispute records for as long as needed to protect our rights.
When information is no longer needed, it will be deleted, anonymised or securely archived where appropriate.
21. Children
Our website is not intended for individuals under the age of 18 and we do not knowingly collect personal data from children.
If we become aware that we have collected personal information from a child without appropriate consent or lawful basis, we will take steps to delete that information where required.
22. Security and passwords
You must keep your password and account details secure.
We take reasonable technical and organisational steps to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure.
However, transmission over the internet is not completely secure and we cannot guarantee absolute security. You should take care when sharing information online.
23. Disclosing your information
We may share your personal information with suppliers, service providers and partners who assist in operating our business.
This may include: Companies in our group, Website hosting providers, Ecommerce and checkout platforms, Payment processors, including PayPal where used, Delivery and fulfilment providers, including Royal Mail where used, Email marketing providers, CRM and customer support tools, Analytics and cookie providers, including Google where used, Social media and advertising platforms, including Facebook and Instagram where used, IT, security and cloud service providers, Professional advisers, including accountants, lawyers and insurers, Advertising and marketing partners, Survey, research and feedback providers, Regulators, courts, law enforcement agencies or public authorities where required.
We may also disclose information, For research and analysis, In the event of a business sale, merger, restructuring, investment or transfer, To comply with legal obligations, To protect rights, property or safety, To prevent fraud or reduce credit risk, To enforce our terms, policies or agreements.
We only share information where there is a proper reason to do so.
24. Your rights
You have rights in relation to your personal information. These may include, The right to access the personal information we hold about you, The right to ask us to correct inaccurate or incomplete information, The right to ask us to delete your personal information, The right to restrict how we use your information, The right to object to certain uses of your information, The right to data portability, The right to withdraw consent where we rely on consent, The right to lodge a complaint with a data protection authority.
These rights are not absolute and may depend on the circumstances.
We recommend contacting us first so we can try to resolve any concerns.
To exercise your rights or ask a question about how we use your personal information, contact us at:
info@gavers.co.uk
You also have the right to complain to the UK Information Commissioner’s Office if you are unhappy with how we use your personal information.
25. Changes to this Privacy Policy
We may update this Privacy Policy at any time.
The latest version will always be available on:
www.gavers.co.uk
Where changes are significant, we may take additional steps to bring them to your attention.
26. Contact us
Questions and comments regarding this Privacy Policy should be sent to:
GAVERS
Email: info@gavers.co.uk
Website: www.gavers.co.uk